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Remote users are not able to connect to Terminal Server from WAN while administrators are able to

Good evening.

I have setup my Terminal Server and it is activated. I have also created a Firewall rule to allow connections to port 3389 mapped from WAN to the internal IP of my Terminal Server. after trying to connect, I was able to reach the Terminal server using my admin account. I tried a different scenario, trying to log in using a user account but I couldn't, the error message was:

"The connection was denied because the user account is not authorized for remote login."

Any Suggestions?


Hani El Mouallem


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