I'm having an issue with only one particular PC/user. Whenever Outlook and Excel (2013) are opened at the same time, within an hour into her email send, receive, and excel search she gets the application Hang on both Outlook and Excel. This user had the same issue with a previously new Windows Pro 7 which I replaced with another new PC (W7 Pro) and she is still having the same problem. Any suggestions as to why this is happening and if there's any solutions to it?
thanks,
on the event log (Warning) before the Error she gets this:
Fault bucket 3851179729, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: OUTLOOK.EXE
P2: 15.0.4535.1004
P3: 5212ff76
P4: 3c54
P5: 0
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\marianw\AppData\Local\Temp\CVR72DE.tmp.cvr
C:\Users\marianw\AppData\Local\Temp\WER953D.tmp.appcompat.txt
C:\Users\marianw\AppData\Local\Temp\WERA0A3.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\marianw\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_OUTLOOK.EXE_d89dab88c42f88e35963b8339cce4b8cfe45cdec_1998bb73
Analysis symbol:
Rechecking for solution: 0
Report Id: f9b2bc5b-221b-11e3-bafd-a41f728d9b16
Report Status: 0
__________________________________________________________________________________________________
this is the error message:
The program OUTLOOK.EXE version 15.0.4535.1004 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1908
Start Time: 01ceb623af01224d
Termination Time: 60000
Application Path: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
Report Id: f9b2bc5b-221b-11e3-bafd-a41f728d9b16