I have windows Server 2003 R2 standard with 15 user CAL's. 3 months ago we purchased 5 Terminal Server Licenses. Someone from Microsoft walked us through getting the license on the server however it may not be activated properly?
Its been approximately 90 days since first installing the license and we started to get errors saying that our TEMPORARY license period is expiring. When I run Terminal Server Licensing manager I see the Temporary licenses line with 14 licenses issued and within that bucket is a list of 14 of the PC's we are using.
I also see a line right underneath that line that shows our 5 user cal. set up PER user the way I want it to be. The Temporary licenses are set up PER DEVICE - NOT what I want. In the line item with the RETAIL 5 user license it says there is a total of 5 licenses and non of them have been issued. Issued column says "Not applicable"
I want to remove the temporary license line, and Activate the Retail 5 user licenses we purchased. How can I do that? I have already been directed to 4 different MS numbers to call. I have had a long and un-producting CHAT with an agent while trying to set up a case #. She told me to post my issue to a forum and simply wait for up to 48 hours for someone to get back to me. In the mean time we have users who are now blocked out of accessing our system remotely and not able to work.
The NEW process that forces you to get a case number on-line is NOT working. It forces you to pay $250+ dollars up front, even for issues that should not be billable. If the support representative who walked us through installing the CAL's 3 months ago did NOT set it up right and this is just a continuation of the licensing and activation process.
